FAQ

Victor Reader Trek FAQ

  

VictorReader Trek Frequently Asked Questions

 

Q:  What is the VictorReader Trek?

A:  The VictorReader Trek combines the world renowned simple book reading and media playback experience of the VictorReader Stream with the navigation guidance technology found in the Trekker Breeze.
With the press of the online button you can switch from book reading or media playback mode to Orientation mode.  In this mode you can:
  • Press the “Where am I” button (familiar key 5) to identify which direction you are going, the next intersection, the configuration of that intersection, how far you are from that intersection and your nearest address.
  • Drop voice tagged landmarks for familiar locations you want to return to.  Marking one’s house for example would ensure you could always get back to that location.
  • Enter an address using the simple telephone keypad to receive pedestrian or vehicle turn by turn instructions.
  • Search what’s around you and receive turn by turn instructions to walk or drive to specific restaurants, stores, hotels, etc.
  • And much more

 

Q:  Is the hardware the exact same as the VictorReader Stream?

A:  No, the Trek contains several significant upgrades to the Stream hardware:
  • State of the art GPS module
  • Significantly improved processor speed over that of either the Stream or original Trekker Breeze
  • Bluetooth functionality
  • Vibration motor for tactile notification of instructions
  • FM radio module (Active in version 1.1)  
  • Single headphone / microphone jack for support of headsets with control keys on them
  • Tactile identification found on the 2, 4, 6, 8 and 5 keys for quick identification with one hand while outside
  • Slightly thicker profile to accommodate GPS antenna

 

Q:  I am a Stream user but am looking for a device to help with orientation while I am traveling.  Does the Trek have a steep learning curve?

A:  Not at all.  The Trek was designed with both the user of the Stream and Trekker Breeze in mind to simplify the learning curve.  Many of the same buttons do the same functions regardless of whether you are reading a book or in orientation mode.  For example, the number 5 key is the “Where am I” function in both modes.  The 7 key launches the settings menu.  The “Go To” key launches the Go to function for routes or landmarks in Orientation mode.  ETC.  A full command list is below.

Button

Book Reading / Media Playback

Orientation

Go To

Go to page / time / search

Single tap go to landmark, press and hold, go to route

Online

Toggle among offline and online bookshelves and orientation mode

Toggle among offline and online bookshelves and orientation mode

Bookmark

Bookmark functions, press and hold, insert bookmark

Single tap, record landmark, press and hold, create route

1

Bookshelf, press and hold, enter user guide

Press and hold, enter user guide

2

Up arrow when available

 

3

item functions (delete, move, etc)

Certain shortcuts on landmarks such as delete / rename

4

Previous item

Left arrow, press and hold, indoor route preview 

5

Where am I

Where am I, press and hold, what's around 

6

Next item in a list

Right arrow, press and hold, open area lock.   When in routes press and hold for indoor route preview

7

Settings menu, press and hold change voice 

Settings menu, press and hold, change voice 

8

Down arrow when available

 

9

toggle playback mode when available

press and hold, enable backtrack

*

Cancel, press and hold, lock

Cancel, press and hold, lock

0

Information menu

Information menu, press and hold, key describer 

#

Confirm, press and hold, power and downloads status 

Confirm, press and hold, power and downloads status 

Sleep

Clock / sleep timer, press and hold, set date and time

Clock / sleep timer, press and hold, set date and time

Rewind

short rewind, press and hold, rewind intervals

Left arrow

Play

Play / stop

Repeat / Stop

Fast forward

Short fast forward, press and hold, fast forward by interval

Right arrow, press and hold, open area lock.   When in routes press and hold for indoor route preview

Record button

Record note

Single tap, record landmark, press and hold, create route

 

Q:  Is there internal memory on the Trek?

A:  Yes 32 GB of internal storage is available.  This is also where your maps are located.  Books and media can also be stored on an external SD card if you have one available.

 

Q:  Where is the FM radio function located?

A:  This function will be located in the online bookshelves.  A software update will be necessary shortly after the Trek ships. We anticipate this will be available in version 1.1

   

Q:  When will the Trek be shipping? 

 A:  The VictorReader Trek will begin shipping in October of 2017.   HumanWare is currently accepting preorders.  Supply will be limited at launch.  Preordering ensures you will be among the first to receive a VictorReader Trek just in time for the holidays.

 

Q:  Can I connect my Trek to Bluetooth headphones or speakers?

 A: Yes Trek is compatible with most Bluetooth speakers and headsets.  HumanWare always recommends using headsets or speakers which do not obstruct the ears while traveling.

 

Press the online button to navigate to the online bookshelves and press the 7 key to enter the settings menu.  Press 7 again and you will find where to enable Bluetooth.  Once enabled, scan for and connect to your desired speaker or headset.  The audio will be then rerouted through that device.

 

In addition to being able to play audio through Bluetooth audio devices, your VictorReader Trek is also compatible with iBeacon technology and, where available, this will be supported by a future indoor navigation software update.

 

Q:  When I plug in standard headphones I cannot record a note.  Why is this?

 A:  The Trek is optimized to record from headsets with inline microphones.  When a headphone which does not contain such an inline mic is connected, the system defaults to using the jack for audio and not recording.  The headphones which ship with the Trek contain an inline microphone. 

 

Q:  I have heard about this Galileo Orientation network that is coming to market in the coming years.  It is supposed to improve location services drastically. Will the Trek be compatible with this new technology?

 A:  HumanWare designed the Trek with the future of orientation in mind.  In addition to making the device compatible with indoor navigation technology, it is also ready for the Galileo orientation network when it comes on line.  A software update will be required.

 

Q:  Is the Trek compatible with the Glonass (Global Navigation Satellite System)?

 A:  Yes  

 

Q: I have used other GPS technology including the Trekker Breeze.  On many of these devices I had to choose my desired state or region’s map individually when I was traveling in specific areas.  Is this the case with the Trek?

 A:  No The VictorReader Trek supports entire country and large region maps.  For example, if you live in the United States, your Trek will come preloaded with the entire North American map.

 

Q:  When I am using the Trek outside, and standing still, my position appears to be moving even though I am not.  Why is this?

 A:  Accurate GPS positioning depends on movement.  While you may be still, the satellites and earth is not.  To get the best accuracy it is recommended to move at a constant pace.   

 

Q:  I am traveling to Europe soon.  Do you have maps for many countries?

 A:  The Trek uses maps from TomTom and many countries will be available.  At launch the Trek will be available in North America first.  As localizations and map content are approved, you will be able to purchase additional maps when available.

 

Q:  How will maps be put on my Trek when I can purchase additional countries?

 A:  in the past separate programs such as the Trekker Map Manager had to be used to install and remove maps.  Because the Trek has WIFI, users will be able to download maps, and eventual map updates directly to the device, with no interaction with a computer necessary.  Users will be able to manually copy a map to an external SD card if needed.

 

Q:  How will I receive software updates?

 A:  The Trek supports automatic notification of wireless updates that can be downloaded directly to the device.  This is the same process as the VictorReader Stream.

 

Q:  What comes in the box?

 A:  When you purchase your Trek, you receive:

  • VictorReader Trek device
  • USB cable
  • Power adaptor
  • Small USB cable for support of thumb drives or cartridges
  • Headphones
  • Weather resistant carrying case
  • Getting started sheet     

 

Q:  is the speaker volume the same on the Trek as the Stream?

A:  The Trek contains optional outdoor volume levels available only in orientation mode for use in louder environments outdoors while traveling.   There are 5 additional outdoor volume levels available.

  

Q:  I used to use the Trekker Breeze and have several landmarks that I don’t want to lose.  Can I use these with my new Trek?

A: Using your existing Breeze  with the SD card inserted in it, connect it to your PC using the Breeze USB cable and turn it on.  Open the Trekker Map Manager application and select the landmarks or routes tab.  Where it says “PC landmarks or routes location”, choose the Browse button and choose your desktop. Now select the backup button and your landmarks and / or routes will be placed on your desktop.  Note you will find two items, a .CSV file and a WAV folder.  Copy both of these to your Trek SD card.

 

  •         Insert that SD card into your Trek and turn it on. Press the online button until you arrive in Orientation mode
  •         Press the 7 key to enter the Trek settings menu and press the 6 key until you find “Import and Export:  Press confirm.
  •         Press the 6 key until you find Landmarks or Routes, which ever you need and press confirm.
  •         Press 6 until you find Import and press confirm.  Trek will say “X landmarks / routes imported:

 

Q:  How do I record a landmark using the Trek?

A: Switch to Orientation mode using the online button.  Travel to the location where you want to drop the landmark and either press the bookmark (diamond) shaped button, or press the record button on the side of the device.  Speak into the Trek to identify where you are, and within a few seconds the landmark will be recorded.

 

Q:  How do I enter an address on the Trek?

A:  While in orientation mode, press and hold the Go To button to select a landmark as your destination.  Press the left arrow to go    to enter an address.  Now use the telephone keypad to enter the city, street and civic number.  Remember that you can tap the sleep button to learn what characters each button on the keypad represents.

 

Q:  What if I plan on only using the Trek for orientation information and will rarely use it to read books or listen to podcasts?  Can I always just use it as a navigation assistant?

A:  The Trek intelligently remembers the last mode you were in when the device is powered off so if you use it for GPS navigation only, it will always default to this when you turn it back on. 

 

Q:  I used to listen to Audible books on my VictorReader Stream.  Is the Trek compatible with Audible?

A:  We can confirm that the Trek will work with Audible but not at first release. Audible need to make some changes to their library to make the Trek compatible and as soon as that is completed we will incorporate it into the Trek. We anticipate this to be in version 1.1

 

Q:  I am a member of several book library sources such as NLS in the US along with Bookshare.  Is the Trek compatible with these services?

A:  The Trek is compatible with all sources of books that the previous VictorReader Stream has been compatible with for years, with Audible pending.  See above FAQ for this explanation.

 

Q:  Why does my Trek say that it has around 16 GB of storage available in its internal storage when I have not put anything on the device yet?

A:  For users in North America, which has the largest map size of all the regions, between the maps, the operating system, the reserved storage for updates and the Victor software itself, the usable space for user storage is 16 GB.  This internal storage can be used for landmarks, books, routes, podcasts, etc.

 

Q:  How long does Trek take to acquire a satellite fix?

A:  Trek will normally acquire a satellite fix very quickly, usually within 5 to 30 seconds. It may take longer than this the first time you switch the device on and also if the Trek has been switched off for more than 3 days. GPS data is stored on the device for 3 days so after this time the device has to download the satellite information again. If your device has been switched off for 3 days or more we would recommend you leave it switched on by a window sill before venturing outside so that it can gather the GPS data first.