Troubleshooting



Using Computer Braille on the BrailleNote Touch

Using Language Profiles to manage speech and Braille settings on the BrailleNote Touch

Adding a school Google e-mail account in KeyMail on the BrailleNote Touch

Closing applications on the BrailleNote Touch

Uninstalling applications on the BrailleNote Touch

General troubleshooting on the BrailleNote Touch

 

Using Computer Braille on the BrailleNote Touch

 

Computer Braille is a form of uncontracted (Grade 1) Braille, with the exception that numbers and other characters such as upper case letters, the @ sign, and various other symbols are entered using different Braille dot combinations than those that are used in Literary Braille.

 

There are two Braille input modes that can be selected on the BrailleNote Touch, literary Braille and Computer Braille.

 

Note that if Computer Braille is selected, this will affect how some of the Braille shortcut commands that are used to perform actions on the BrailleNote Touch are entered. The spacebar key will need to be added to any Braille shortcut commands that include the backspace or enter keys, because Computer Braille input mode uses 8 dot Computer Braille. In 8 dot Computer Braille, the backspace key becomes dot 7 and the enter key becomes dot 8.

The BrailleNote Touch must therefore be able to differentiate between the input of a Braille shortcut command to perform an action, and the input of text into the current application.

 

For example, the Braille shortcut command to switch between Literary Braille and Computer Braille is, backspace with G. If you are using literary Braille input mode, the Braille shortcut command remains backspace with G.

If, however, you are using Computer Braille input mode, the Braille shortcut command changes to backspace with Space with g.

 

When you power on the BrailleNote Touch for the first time, you will be presented with the setup wizard where you have to go through the KeySoft and Android initial setup screens to set up your BrailleNote Touch. The initial setup requires you to use Computer Braille to input any information that needs to be entered. There are also some cases, for example, when entering e-mail addresses in KeyList or Keymail or entering e-mail account information,  where Computer Braille entry is required, even if your BrailleNote Touch is in Literary Braille input mode. In these cases, you will be prompted that Computer Braille entry is required.

 

 

Entering letters using Computer Braille Input

 

When  typing the standard alphabet from A to Z using Computer Braille input mode, you will enter the letters using standard uncontracted (Grade 1) Braille. Contractions are not used in Computer Braille.

 

Upper case letters are entered by adding the dot 7 key when entering the letter.

 

For example, an upper case letter T would be entered as dot 7 with T.

 

 

Entering numbers, punctuation, and special characters using Computer Braille Input

 

When entering numbers using Computer Braille input mode, the number sign is not used, and numbers are entered using Computer Braille numbers. Entering numbers in Computer Braille uses the same Braille dot combinations as entering numbers in the Nemmeth Math Braille Code, but without the use of the number sign.

 

To follow is a complete list of the Braille dot combinations used to enter numbers in Computer Braille.

 

  • #1: dot 2
  • #2 dots 2-3
  • #3: dots 2-5
  • #4: dots 2-5-6
  • #5: dots 2-6
  • #6: dots 2-3-5
  • #7: dots 2-3-5-6
  • #8: dots 2-3-6
  • #9: dots 3-5
  • #0: dots 3-5-6

 

To follow is a list of the Braille dot combinations used to enter basic punctuation and the most commonly used special characters in Computer Braille.

 

  • Period: dots 4-6
  • Comma: dot 6
  • Question Mark: dots 1-4-5-6
  • Exclamation Mark: dots 2-3-4-6
  • Dash/Hyphen: dots 3-6
  • @ Sign: dots 7-4
  • Underscore: dots 4-5-6
  • Forward Slash: dots 3-4
  • Back Slash: dots 7-1-2-5-6
  • Plus Sign: dots 3-4-6
  • Minus Sign: dots 3-6
  • Equals Sign: dots 1-2-3-4-5-6
  • Dollar Sign: dots 1-2-4-6
  • Percent Sign: dots 1-4-6
  • Star/Asterisk: dots 1-6
  • Number/Pound Sign: dots3-4-5-6

 

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Using Language Profiles to manage speech and Braille settings on the BrailleNote Touch

 

Speech and Braille settings are configured using the language profiles on the BrailleNote Touch. The BrailleNote Touch supports up to a total of 10 language profiles, which you can easily switch between at any time. In each language profile, you can customize the desired speech engine and voice, as well as the Braille code and table. You can have up to a total of 4 Acapela Text-to-speech voices installed on the BrailleNote Touch at any time, and there are over 300 braille tables to choose from. If you already have 4 Acapela Text-to-speech voices installed and want to install a new Acapela Text-to-speech voice, you must select an existing voice to replace with the new voice.

 

For example, a user may read and write both English and French documents. In this case, you would configure one language profile to use an English Text-to-speech engine and voice, and an English Braille table, and another language profile to use a French Text-to-speech engine and voice, and a French Braille table. When the user opens a French document, they can switch to the French language profile to read and write  using the settings for French Speech and Braille that were configured in that language profile. The user can then switch back to the original language profile whenever they want to go back to reading and writing in English. You can also add additional language profiles with any combination of settings to accommodate reading and writing in other languages, or using different Text-to-speech Engines, voices, and Braille Codes and Tables.

 

Configuring language profiles

 

To configure an existing language profile:

  1. Press space with O to open the Options Menu, and you will be prompted: “Options menu.”
  2. The first option in this menu is “Configure Language Profiles.” If you are not placed on this option, use the previous thumb key to navigate back through the list until you reach the “Configure Language Profiles” option and press enter.
  3. You will be prompted: “Select a language profile to configure” followed by the name of the first language profile in the list. Typically, the first language profile in the list will be the default profile which is named “Primary Language Profile”, unless it has been renamed.
  4. Press the next thumb key to navigate forward through the list of language profiles and the previous thumb key to navigate back to the previous language profile in the list, and when you have reached the language profile you want to configure, press enter.
  5. You will be prompted: “Configure language profile. Language profile name”, followed by the name of the selected language profile.
  6. Each language profile consists of the following settings, and all of these settings can be changed from within each individual language profile.

 

Language profile name: The Language profile name setting controls the name used for the selected language profile. If you do not wish to change this setting, press the next thumb key to navigate to the next setting. If you wish to change the language profile name, press enter, then type the new name for your language profile and press enter. Press the next thumb key to navigate to the next setting.

 

Text-to-speech Engine: The Text-to-speech Engine setting controls which Text-to-speech engine is used for speech output, anywhere that text is read using speech, including in menus, applications, and the reading of documents or web pages. If you do not wish to change this setting, press the next thumb key to navigate to the next setting. If you wish to change this setting, press enter. You are placed in the list of available Text-to-speech Engines. The options in this list are: BrailleNote Touch Acapela, Google Text-to-speech Engine, and any other third-party Text-to-speech Engines you have downloaded and installed on your BrailleNote Touch. Press the next thumb key to navigate forward through the options in the list and the previous thumb key to navigate back to the previous option in the list, and when you have reached the desired option, press enter. Press the next thumb key to navigate to the next setting.

 

Voice: The Voice setting controls which voice will be used for speech output, anywhere that text is read using speech, including in menus, applications, and the reading of documents or web pages. The available voices depend on which Text-to-speech Engine is selected in the Text-to-speech Engine setting. If you do not wish to change this setting, press the next thumb key to navigate to the next setting. If you wish to change the Voice setting, press enter, and you will be placed on the currently selected voice. If you have selected BrailleNote Touch Acapela as your Text-to-speech engine, your currently selected voice will be the only voice in the list by default, but you can download and install additional voices, either in the same language or another language. You can download up to 3 additional BrailleNote Touch Acapela voices, as you can have a total of 4 voices installed at any given time, and any voices that you download will be added to this list. You can also replace an existing voice with another voice, in the event that you already have 4 voices installed and wish to use another voice. Press the next thumb key to navigate forward through the currently installed voices in the list and the previous thumb key to navigate back to the previous voice in the list, and when you have reached the desired voice, press enter. If you only have the 1 original voice installed, pressing the next thumb key will take you to the “Manage Voices” option, and pressing, enter, on this option will allow you to select and download additional voices. Press the next thumb key to navigate forward through the list of voices that are available to be downloaded and installed and the previous thumb key to navigate back to the previous voice in the list, and press enter, on the voice you want to download. Note: The BrailleNote Touch must be connected to the Internet in order to download and install additional voices. Once an additional voice is downloaded and installed, it will show up in the list of available voices. If you have selected Google Text-to-speech as your Text-to-speech engine, you will be placed in a list of all of the available voices in the Google Text-to-speech Engine after pressing enter on the Voices setting. Press the next thumb key to navigate forward through the voices in the list and the previous thumb key to navigate back to the previous voice in the list, and when you have reached the desired voice, press enter. Press the next thumb key to navigate to the next setting.

 

Speech rate: The Speech rate setting controls the speed of the speech output. If you do not wish to change this setting, press the next thumb key to navigate to the next setting. If you wish to change the Speech Rate, press enter. You are placed in a list of options  for changing the Speech Rate. The options in this list are: Very Slow, Slow, Normal, Fast, Slightly Faster, Much Faster, Very Fast, Extremely Fast, and Fastest. Press the next thumb key to navigate forward through the options in the list and the previous thumb key to navigate back to the previous option in the list, and when you have reached the desired option, press enter. Press the next thumb key to navigate to the next setting. Note: You can also change the speech rate on the fly, regardless of where you are on the BrailleNote Touch, using the Braille shortcut commands enter with Dot 6 to increase the speech rate and enter with Dot 3 to decrease the speech rate. Note that if your BrailleNote Touch is set to Computer Braille entry, you will need to add the spacebar key to these commands.

 

Listen to an example: This option will allow you to listen to a sample of your currently selected Text-to-speech Engine and Voice. If you do not wish to listen to the sample, press the next thumb key to navigate to the next setting. If you wish to listen to the Sample, press enter. Once the sample text is finished being read, press the next thumb key to navigate to the next setting.

 

Speech Volume: The Speech Volume setting controls the volume level of the speech output. If you do not wish to change this setting, press the next thumb key to navigate to the next setting. If you wish to change the Speech Volume, press enter. You are placed in a list of options  for changing the Speech Volume. The options in this list are: Match media volume, 75% of media volume, 50% of media volume, and 25% of media volume. When you have this setting set to, Match media volume, the speech volume level will be set to the same as the media playback volume. When you have this setting set to one of the percentage options, the speech volume level will be set to a level that is the set percentage of the current media playback volume level. Press the next thumb key to navigate forward through the options in the list and the previous thumb key to navigate back to the previous option in the list, and when you have reached the desired option, press enter. Press the next thumb key to navigate to the next setting. Note: You can also change the speech Volume on the fly by changing the global volume setting for both speech and media playback, regardless of where you are on the BrailleNote Touch, using the Braille shortcut commands enter with Dot 4 to increase the volume and enter with Dot 1 to decrease the volume. Note that if your BrailleNote Touch is set to Computer Braille entry, you will need to add the spacebar key to these commands.

 

Preferred Braille grade for entry: The Preferred Braille grade for entry setting controls the Braille grade used for Braille input. If you do not wish to change this setting, press the next thumb key to navigate to the next setting. If you wish to change the Preferred Braille Grade for Entry, press enter. You are placed in a list of options  for changing the Preferred Braille Grade for Entry. The options in this list are: Literary Braille, and Computer Braille. Literary Braille is contracted (Grade 2) or uncontracted (Grade 1) Braille. Computer Braille is a form of uncontracted (Grade 1) Braille, with the exception that numbers and other characters such as upper case letters, the @ sign, and various other symbols are entered using different Braille dot combinations than those that are used in Literary Braille. Computer Braille input mode uses 8 dot Computer Braille. In 8 dot Computer Braille, the backspace key becomes dot 7 and the enter key becomes dot 8. Press the next thumb key to navigate forward through the options in the list and the previous thumb key to navigate back to the previous option in the list, and when you have reached the desired option, press enter. Press the next thumb key to navigate to the next setting.

 

Preferred Braille grade for Display: The Preferred Braille grade for Display setting controls the Braille grade used for Braille output. If you do not wish to change this setting, press the next thumb key to navigate to the next setting. If you wish to change the Preferred Braille Grade for Display, press enter. You are placed in a list of options  for changing the Preferred Braille Grade for Entry. The options in this list are: Literary Braille, and Computer Braille. Press the next thumb key to navigate forward through the options in the list and the previous thumb key to navigate back to the previous option in the list, and when you have reached the desired option, press enter. Press the next thumb key to navigate to the next setting.

 

Computer Braille Table: The Computer Braille Table setting controls which Braille Table is used when Computer Braille is selected as your Preferred Braille Grade for Entry and/or your Preferred Braille Grade for Display . If you do not wish to change this setting, press the next thumb key to navigate to the next setting. If you wish to change the Computer braille Table, press enter. You are placed in the list of available Computer Braille Tables. Press the next thumb key to navigate forward through the options in the list and the previous thumb key to navigate back to the previous option in the list, or, you can repeatedly type the first letter of the language of the desired Computer Braille Table until you reach the desired Braille Table in the list, and when you have reached the desired option, press enter. Press the next thumb key to navigate to the next setting.

 

Literary Braille Table: The Literary Braille Table setting controls which Braille Table is used when Literary Braille is selected as your Preferred Braille Grade for Entry and/or your Preferred Braille Grade for Display . If you do not wish to change this setting, press the next thumb key to navigate to the next setting. If you wish to change the Literary braille Table, press enter. You are placed in the list of available Literary Braille Tables. Press the next thumb key to navigate forward through the options in the list and the previous thumb key to navigate back to the previous option in the list, or, you can repeatedly type the first letter of the language of the desired Literary Braille Table until you reach the desired Braille Table in the list, and when you have reached the desired option, press enter. Press the next thumb key to navigate to the next setting.

 

Delete language profile: This option allows you to delete the language profile that you are currently configuring. To delete this language profile, press enter. You will be prompted: “Are you sure you want to delete this language profile? Cancel, ok.” Press the next thumb key until you reach the ok button and press enter, and the language profile will be deleted.

 

Adding an additional language profile

 

To add a new language profile:

  1. Press space with O to open the Options Menu, and you will be prompted: “Options menu.”
  2. The first option in this menu is “Configure Language Profiles.” If you are not placed on this option, use the previous thumb key to navigate back through the list until you reach the “Configure Language Profiles” option and press enter.
  3. You will be prompted: “Select a language profile to configure”, followed by the name of the first language profile in the list. Press the next thumb key to navigate to the “Add additional language profile” option and press enter.
  4. You will be prompted: “Alert profile name? Profile name, Ok.” Type the desired name for your new language profile and press enter. You are now placed in the list of the same options for configuring your language profile as when you are configuring an existing language profile, as described above.

 

Switching between language Profiles

 

There are two ways to switch between your existing language profiles.

 

The easiest way is to use the Braille shortcut command  enter with L. This command can be used to change the selected language profile on the fly, regardless of where you are on the BrailleNote Touch. Note that if your BrailleNote Touch is set to Computer Braille entry, you will need to add the spacebar key to these commands. If you only have two language profiles configured, this command will simply toggle between the two profiles, announcing the name of the selected profile each time you type the command. If you have more than two language profiles, you will be placed in the list of language profiles after typing the command. Press the next thumb key to navigate forward through the language profiles in the list and the previous thumb key to navigate back to the previous language profile in the list, and when you have reached the desired language profile, press enter.

 

You can also select the language profile to be used through the BrailleNote Touch Options Menu. To select your language profile through the Options Menu:

 

  1. Press space with O to open the Options Menu, and you will be prompted: “Options menu.”
  2. Press the next thumb key to navigate to the “Select Language Profiles option” and press enter.
  3. You will be prompted: “Select language profile”, followed by the name of the first language profile in the list, and you are placed in the list of language profiles. Press the next thumb key to navigate forward through the language profiles in the list and the previous thumb key to navigate back to the previous language profile in the list, and when you have reached the desired language profile, press enter.

 

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Adding a school Google e-mail account in KeyMail on the BrailleNote Touch

 

Note: The following settings will need to be changed in your Google account through the web interface. Information on how to change these settings can be found in the Google Help Center. If you are unable to access these settings, please contact your Network Administrator for assistance with changing these settings because in some cases, these settings in the Google domain for your school or district can only be changed by the Administrator.

 

  1. Confirm that your account is set to use the “IMAP” protocol. This is usually the default setting, but may have been changed to. POP, if you were previously using your Google e-mail account with a BrailleNote Apex or another device that does not support IMAP.
  2. Make sure that the “Allow Less Secure Apps” feature is turned on. This allows apps such as KeyMail, that are not typically used with Google e-mail, to access your account. If this feature is not turned on, access to your Google e-mail account from KeyMail may be blocked.

 

To add your Google e-mail account in keymail:

  1. From the Main Menu, press E to navigate to the KeyMail menu and you will be prompted: “E-mail, KeyMail.” Press enter to open the KeyMail menu.
  2. If you already have any e-mail accounts in KeyMail, you will be prompted,: “KeyMail Menu.” Press A, and you will be prompted: “Add account.” Press enter. If this is your first time accessing KeyMail, you will be brought directly to the account setup screen as described in the next step.
  3. You will be prompted: “Account setup. Computer Braille is required.” You are placed in the User Name field. Type the complete E-mail address for your account, using computer Braille, and press enter.
  4. You will be prompted: “Password edit box. Computer Braille is required.” You are placed in the Password field. Type the password for your account, using computer Braille, and press enter.
  5. You will be prompted: “next button.” Press enter.
  6. You will be prompted: “Account setup.” Press the next thumb key and you will be prompted: “What type of account is this?” Continue pressing the next thumb key until you are prompted: “IMAP button” and press enter.
  7. You will be prompted: “Account setup. Computer Braille is required.” You are placed in the Incoming Server Name field. This field will automatically populate a server name, based on the domain of the e-mail address entered in the User Name field on the previous screen. Press space backspace with C with C to clear all the populated text in this field, then type: imap.gmail.com and press enter.
  8. You will be prompted: “Password edit box. Computer Braille is required.” Since you have already entered your password on the previous screen, do not type anything or edit this field. Press the next thumb key to move the focus out of this field.
  9. Continue pressing the next thumb key until you are prompted: “Security type, none button” and press enter. Press the next thumb key until you are prompted: “SSL/TLS” and press enter.
  10. Press the next thumb key until you are prompted: “next button” and press enter.
  11. If the Incoming Server is validated successfully, you will be prompted: “Account setup. Computer Braille is required.” You are placed in the Outgoing Server Name field. The information in this field will automatically be populated with the correct SMTP Server name, smtp.gmail.com, so do not type anything or edit this field. Press the next thumb key to move the focus out of this field.
  12. Continue pressing the next thumb key until you are prompted: “Security type, none button” and press enter. Press the next thumb key until you are prompted: “SSL/TLS” and press enter.
  13. Press the next thumb key until you are prompted: “next button” and press enter
  14. If the Outgoing Server is validated successfully, you will be prompted: “Account settings.” Press the next thumb key to move the focus to the first setting.
  15. You will be prompted: “Inbox checking frequency, every 15 minutes button.” This setting allows you to specify the time interval at which the BrailleNote Touch will automatically check for and download any new e-mail messages. The default setting is 15 minutes. If you do not wish to change this setting, press the next thumb key to navigate to the next setting. If you wish to select a different time interval, press enter. You are placed in a list of options for the inbox checking frequency time. The options in this list are, Never: every 5 minutes, every 10 minutes, every 15 minutes, every 30 minutes, and every hour. Press the next thumb key to navigate forward through the options in the list, and the previous thumb key to navigate back to the previous option in the list, and when you have reached the desired option, press enter. Press the next thumb key to navigate to the next setting.
  16. You will be prompted: “Notify me when E-mail arrives checkbox, checked.” This setting controls whether or not you will be notified of new E-mails that you receive for this account.  This checkbox is checked by default, which means that notifications are enabled. If you wish to leave notifications enabled, press the next thumb key to navigate to the next setting. If you wish to turn notifications off, press enter to uncheck the checkbox. Press the next thumb key to navigate to the next setting.
  17. You will be prompted: “Sync E-mail from this account checkbox, checked.” This setting controls whether or not E-mails from this account will be synchronized with the BrailleNote Touch. This checkbox is checked by default, which means that this account will be synchronized with the Touch. If you wish to leave synchronization for this account enabled, press the next thumb key to navigate to the next setting. If you wish to disable synchronization for this account, press enter to uncheck the checkbox. Press the next thumb key to navigate to the next setting.
  18. You will be prompted: “Automatically download attachments when connected to Wi-Fi checkbox, checked.” This setting controls whether or not E-mail attachments will be automatically downloaded to The BrailleNote Touch when there is an active Wi-Fi connection. This checkbox is checked by default, which means that the automatic downloading of E-mail attachments over Wi-Fi is enabled. If you wish to leave automatic downloading of e-mail attachments over Wi-Fi enabled, press the next thumb key to navigate to the next setting. If you wish to disable the automatic downloading of attachments over Wi-Fi, press enter to uncheck the checkbox. Press the next thumb key.
  19. You will be prompted: “next button.” Press enter.
  20. You will be prompted: “Alert, creating account.” You are placed in the E-mail account name field. This is simply a name to identify the account, and the default account name is the full E-mail address. If you do not wish to change the account name, press enter. If you wish to change the account name, you can edit the account name, and press enter.
  21. You will be prompted : “Your name, displayed on outgoing messages, edit box.” This is your name as it is displayed on e-mail messages that you send from this e-mail account when using your BrailleNote Touch. The default name will be the name that is associated with your Google account. If you do not wish to change the name, press enter. If you wish to change the name, you can edit the name, and press enter.
  22. You will be prompted: “next button.” Press enter. The account has now been added to your BrailleNote Touch, and you are returned to the KeyMail menu.

 

Note: If you receive a message that the username or password is incorrect during the account setup process, this is either because you typed in an incorrect e-mail address or password, or because the settings in the Google account as outlined at the beginning of this document have not been changed as required. If you need to edit the user name or password, press the next thumb key to the “Edit details button” and press enter. You can then navigate through the settings on each screen using the next and previous thumb keys, and press enter, on any field to edit the existing information in that field. Press enter after editing a field, to be placed in the next editable field. Proceed to the “next button” and press enter to apply the changes, then continue with the account setup process.

 

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Closing applications on the BrailleNote Touch

 

When you use applications on the BrailleNote Touch, they still remain open in the background when you exit them. You can exit an application in several different ways, pressing the Home, or, Back, buttons, by pressing, space with, E, or by opening the Recent Apps Menu by pressing and holding the contextual menu button, and then selecting a different application. The important thing to remember is that exiting an application using any of these methods does not close it within the Android system. This has two main consequences:

  1. You can quickly switch back to applications using the Recent Apps menu. This is good if you are using multiple apps at one time and want to switch between them.
  2. Applications will stay open in the system memory, which can consume resources and potentially slow down the general operation of your BrailleNote Touch. It is recommended that you close applications when you are not using them in order to improve the performance of the applications that you are currently using.

 

You can either choose to close some applications that you are not currently using, but leave other applications open in the background so that you can switch to them easily, or you can close all of your open applications. Accessing open applications and closing applications is done in the Recent Apps Menu. Note that closing an application will remove it from your Recent Apps Menu and it will also free up the system memory that was being used for that application.

 

Closing a specific application

 

To close a specific application, follow these steps:

  1. Press and hold the Contextual menu button to open the Recent Apps Menu.
  2. You will be prompted: “Recent apps” followed by the number of open applications in your recent apps list.
  3. Navigate through the open applications in your Recent Apps Menu using the next and previous thumb keys, and press backspace with C when focused on an application to close it.
  4. When you have finished closing all of the desired applications, press the Home button to return to the main menu, or press enter on an app that is still open in your recent apps list to switch to that app.

 

Closing all open applications

 

To close all applications that are currently open, follow these steps:

  1. Press and hold the contextual menu button to open the Recent Apps Menu.
  2. You will be prompted: “Recent apps” followed by the number of open applications in your recent apps list.
  3. Press the next thumb key until you are prompted: “Clear all button” and press Enter. All applications will be closed, and you will be returned to the Main Menu.

 

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Uninstalling applications on the BrailleNote Touch

 

You can uninstall third-party applications that you have downloaded and installed from the PlayStore on your BrailleNote Touch. You may wish to do this simply because you no longer want or need the application, or to attempt to resolve problems with the functionality of a particular application by uninstalling that application, and then downloading and reinstalling it from the PlayStore. Note that stock applications cannot be uninstalled. Stock applications are those applications that are installed on the BrailleNote Touch as part of the factory installation, which also include all applications required by Google. If a stock application is not functioning correctly, you can uninstall any updates that have been installed for that application, which will return the application to the factory installation. You can then update the application again through KeyUpdater or the PlayStore, or choose to use the factory version of the application, in the event that returning the application to it’s factory installation resolves issues caused by an update.

 

To uninstall applications or updates

 

  1. Navigate to the application you want to uninstall in the Main Menu or the All Applications menu, either using the next and previous thumb keys, or by repeatedly typing the first letter of the name of the application until you reach the application you want to uninstall, and press the contextual menu Button.
  2. You will be prompted: “context menu. Open app info”, and you are placed on the Open app info option. Press ENTER.
  3. You will be prompted: “App info.” If this is a third-party application, press the next thumb key to navigate to the Uninstall Button and press enter. If this is a stock application, press the next thumb key to navigate to the Uninstall Updates Button, and press enter
  4. If this is a third-party application, you will be prompted: “Uninstall app.” Press the next thumb key until you reach the Ok Button and press enter. You will be prompted: “Uninstall app” followed by, “Uninstall finished”, and the app is now uninstalled. If this is a stock application, you will be prompted: “Alert, uninstall updates? All updates to this Android system app will be uninstalled. Cancel, Ok.” Press the next thumb key until you reach the Ok Button and press enter.
  5. You will be prompted: “Uninstall update”, and are placed on a confirmation screen confirming that you want to replace this app with the factory version. Press the next thumb key until you reach the Ok Button and press enter. You will be prompted: “Uninstall app”, followed by, “Uninstall finished”, and the app is now returned back to the original factory version.

 

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General troubleshooting on the BrailleNote Touch

 

The following troubleshooting tips will generally resolve the most common issues that can occur with normal day-to-day use of your BrailleNote Touch, such as the BrailleNote Touch not responding as expected, or applications not responding as efficiently, resulting in general performance issues. These steps should be done In order, as you may not need to complete all of the steps if the issue you are experiencing is resolved after completing one of the steps.

 

Close applications you are not using

 

Sometimes simply closing applications that you are not currently using will improve the general speed and performance of your BrailleNote Touch. Refer to the document, “Closing Applications on the BrailleNote Touch” for instructions on how to close applications, and close any applications that you are not currently using. This will free up the memory that was being used to run those applications in the background, and will often improve the performance of the apps that you are currently using.

 

Power off and power back on the BrailleNote Touch

 

It is recommended that you power off the BrailleNote Touch every couple of days, as this completely shuts down all processes, and removes temporary files that are no longer required, but that accumulate in the system over time through normal day-to-day use of your BrailleNote Touch. After powering the BrailleNote Touch back on, you should notice a general improvement in performance and responsiveness. Be sure to power off the BrailleNote Touch through the Power Off menu as follows: <break time="300ms"/>

  1. When the BrailleNote Touch is on and the screen is unlocked, press and hold the Power Button for 2 seconds, and you will be prompted, Alert, power off. Press enter.
  2. You will be prompted: “Alert, power off, your tablet will shut down. Cancel, ok.” Press the Next thumb key until you reach the Ok Button and press enter. You will be prompted: “Alert power off. Shutting down.” Wait several seconds and you will feel a vibration, indicating that the BrailleNote Touch is completely powered off.
  3. Wait approximately 30 seconds after the BrailleNote Touch has finished shutting down, then turn the power back on normally.

 

Hard Shut Down

 

If the BrailleNote Touch is not responsive and you are not able to get to the Power off menu to power it off normally, it may be necessary to perform a hard shut down. Note: It is never recommended to remove the battery in place of this shutdown, as removing the battery while the BrailleNote Touch is powered on can cause data corruption. To perform a hard shutdown:

  1. Press and hold the Power Button for approximately 15 seconds, until the Braille display goes completely blank.
  2. Wait approximately 30 seconds after letting go of the Power button, then turn the power back on normally.

 

Perform a File System Repair

 

A File System Repair can resolve a wide range of issues, from start-up issues to general performance and stability.

 

If the battery was completely drained to the point where the BrailleNote Touch became unresponsive because the battery died while the BrailleNote Touch was on or in standby mode, the BrailleNote Touch may not start correctly when powered back on. If “starting keysoft” continues to display but the BrailleNote Touch does not go to the Main Menu after approximately 2 minutes, press and hold the power button for 15 seconds, until the Braille display goes completely blank, then perform a File System Repair using the steps to follow.

 

You will also want to perform a File System Repair if your BrailleNote Touch is not responding as expected, or to resolve general performance issues when working in applications and/or files.

 

To perform a File System Repair:

  1. With the BrailleNote Touch Completely turned off, press and hold the Home Button, and while still holding the Home Button, press and hold the Power Button. Continue holding the Home and Power Buttons together, until you feel a vibration, indicating that the BrailleNote Touch has powered on, then wait 1 to 2 seconds and release the Power Button. Wait another 2 seconds, then release the Home Button.
  2. The BrailleNote Touch will display: “starting keysoft” for 10 to 15 seconds, and then you should be in the Android System Recovery Menu. Note: There is no speech output, and there is no keyboard or touch screen input functionality in the Android System Recovery Menu. The BrailleNote Touch should display: “reboot system now”. Press the next thumb key to navigate to the file system Repair option, then press any one of the cursor routing keys above the Braille display to activate this option.
  1. The BrailleNote Touch will briefly display the message: “starting file system check…”, and will then display the message: “reboot system now” when the file system repair is complete. press any one of the cursor routing keys above the Braille display to activate this option, and your BrailleNote Touch Should restart normally.

 

If you need assistance with performing any of the above troubleshooting steps, or you require further assistance after completing the steps in this module, please contact HumanWare Technical Support.

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