Troubleshooting



Connecting to a WPA or WPA2 Personal wireless network on the BrailleNote Apex

Connecting to a WPA or WPA2 Enterprise wireless network on the BrailleNote Apex

Setting up an e-mail account in Keymail on the BrailleNote Apex

Installing Oxford Concise Dictionary and Thesaurus on the BrailleNote Apex

Setting up visual display using a USB connection with Keyview or using wireless visual display with VNC Viewer on the BrailleNote Apex

Exporting Keyword files to a USB thumb drive or SD card in Microsoft Word format on the BrailleNote Apex

General troubleshooting tips for the BrailleNote Apex

 

Connecting to a WPA or WPA2 Personal wireless network on the BrailleNote Apex

Click here to watch a video explaining the steps below to connect to a wireless network

If you have attempted to set up any connections that did not work and have saved the records, it's a good idea to start by deleting the connection that did not work, and any connections you may no longer need.

Deleting Wireless Connections:
From the main menu, press space with O and then C for connectivity.
In the connectivity menu, press R to review connections then space once to the first connection name.
To cycle through connection names, press Space with dots 5-6 or Space with dots 2-3 to navigate forward or back through the list of connection records.
To delete a connection press Backspace with dots 2-3-5-6 when you are on the name of the connection you want to delete, then Y when prompted to confirm.

Internet Connectivity

1. From the main menu navigate to the options menu by pressing space with O.
2. Press C for the connectivity menu.
3. Press W for the wireless menu.
4. Press Y to answer yes to make sure that the wireless capability is turned on.
5. Once in the wireless menu, press S after approximately 10 seconds to scan for available networks.
6. Cycle through the list of available networks using Space until you reach the SSID (name) of the network you want to connect to and press enter.
7. You will now be in the entry list for connection configurations. Press space to the first field and type the name that you want to refer to this connection by. This name will automatically be filled in with the SSID (name) of the network, however you can type any name in this field. For example, if this is your home connection, you may simply want to name it "home." Press enter when finished.
8. If the wireless connection is secure, you will be prompted to enter a WPA or WPA2 Pre Shared Key, which is the key or password required to connect to your wireless network. Computer Braille is required when typing in this field, so enter your WPA or WPA2 Pre Shared Key in Computer Braille and press enter.
9. For most standard wireless networks, no more changes or entries are required in the connection configuration record. Press space with E to exit, and press Y to add this record.
10. Press Space with E to exit the wireless connections list and you will be returned to the wireless menu.
11. Press Space to the option to reconnect using existing configuration and press enter. You should receive the message that you are connected to the wireless network you just added. If you get the message that you are not connected, it is often a case of the WPA or WPA2 Pre Shared Key having been entered incorrectly, so the easiest thing to do at this point is to delete the configuration and repeat the above steps to reenter the information to connect to your wireless network.

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Connecting to a WPA or WPA2 Enterprise wireless network on the BrailleNote Apex

If you have attempted to set up any connections that did not work and have saved the records, it's a good idea to start by deleting the connection that did not work, and any connections you may no longer need.

Deleting Wireless Connections:
From the main menu, press space with O and then C for connectivity.
In the connectivity menu, press R to review connections then space once to the first connection name.
To cycle through connection names, press Space with dots 5-6 or Space with dots 2-3 to navigate forward or back through the list of connection records.
To delete a connection press Backspace with dots 2-3-5-6 when you are on the name of the connection you want to delete, then Y when prompted to confirm.

Internet Connectivity

1. From the main menu navigate to the options menu by pressing space with O.
2. Press C for the connectivity menu.
3. Press W for the wireless menu.
4. Press Y to answer yes to make sure that the wireless capability is turned on.
5. Once in the wireless menu, press S after approximately 10 seconds to scan for available networks.
6. Cycle through the list of available networks using Space until you reach the SSID (name) of the network you want to connect to and press enter.
7. You will now be in the entry list for connection configurations. Press space to the first field and type the name that you want to refer to this connection by. This name will automatically be filled in with the SSID (name) of the network, however you can type any name in this field. For example, if this is your home connection, you may simply want to name it "home." Press enter when finished.
8. You will now be prompted if you want to obtain an IP Address automatically. If the IP Address will be obtained through DHCP and you are not using a proxy server, no more changes or entries are required in the connection configuration record. Press space with E to exit, and press Y to add this record.
9. Press Space with E to exit the wireless connections list and you will be returned to the wireless menu. Note: You may be prompted to enter a user name and password while in the middle of making the next change, so it is recommended to press Space with E again to exit the wireless menu, then press W for wireless and N to turn the wireless off until you have completed the next step. If you get stuck in a loop of the user name prompt before turning off wireless, press Space with dots 1-2-3-4-5-6, then turn off wireless, or press the reset button to perform a soft reset and turn off wireless after the unit reboots.
10. From the connectivity menu, press R to review connections, then press Space. You should be on the network you just created. If not, press Space with 5-6 to navigate to that record. Press Space until you get to the option 802.1x Authentication Level, then press Backspace with C and enter the number 2 in literary Braille, preceded by the number sign and press Enter.
11. Press space with E to exit, and enter Y to confirm changes. Press Space with E again to exit the connection configuration and return to the connectivity menu.
12. Press Space and then press Enter on the connect using existing configuration option. You should be on the network you just created. If not, press Space to navigate to that network and press Enter.
13. You will be prompted to enter your user name. If a domain is required, press Backspace, type in the domain and press Enter, and you will be returned to the user name prompt. Otherwise, proceed from the user name prompt. Computer Braille is required when typing in this field, so enter your user name in Computer Braille and press enter
14. Enter your password in Computer Braille and press Enter.
15. Answer Y to the prompt to save your password if you want this network to automatically connect when selected without you having to enter your user name and password every time you connect, or leave this option at no if you do not want your password saved and press Enter.
16. Press Space with E to exit and you should be connected to your network. If the connection is not successful, you will be prompted to enter your user name and password again. In this case, confirm the user name and password and repeat steps 13 through 16.

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Setting up an e-mail account in Keymail on the BrailleNote Apex

Click here to watch a video explaining the steps below to set up an e-mail account

To set up an email account in Keymail, please follow the steps below. The information provided is for the set up of a Gmail account. Please note that for any POP email account other than gmail, you can substitute the settings with the settings provided by your Internet Provider or Network Administrator. Please also note the steps to delete or change the settings of an existing account.

Adding an Email Account in Keymail

1. From the main menu, press E to open the Keymail menu.
2. Press o for the Keymail setup menu.
3. Press D for directory of email accounts menu.
4. Press A to add an account.
5. Press enter on the entry list for directory of email accounts and fill in the fields as below:
Account name: Enter a name for the account, such as Gmail, home, or another name to identify the account, but avoid creating more than one account with the same name or you will end up with duplicate accounts and it will be very difficult to identify which email address is associated with each of the duplicate accounts. Regular Braille entry can be used in this field.
User Name: The first part of your email address before the @gmail.com. Computer Braille is required in this field. So if your email address was xyz@gmail.com, you would enter xyz in this field in Computer Braille and press enter.
Password: Computer Braille is required in this field so enter your password in Computer Braille and press Enter.
Your name: Your name as you want it to be displayed when you send an email, so you could enter your first and last name, just your first name, or a company name as there are no specifications for this field. Regular Braille entry can be used in this field.
Your email address: Your complete email address. So if your email address was xyz@gmail.com you would enter xyz@gmail.com in this field in Computer Braille and press Enter.
POP server: pop.gmail.com in Computer Braille and press Enter.
Secure connection for POP server: y and press Enter.
SMTP server: smtp.gmail.com in Computer Braille and press Enter.
Secure connection for SMTP server: y and press Enter.
SMTP authentication required: y and press Enter.
POP port: 995 in literary Braille, preceded by the number sign and press Enter.
SMTP port: 465 in literary Braille, preceded by the number sign and press enter.
6. Press Space with E to exit and press Y to add this record. You will be returned to the directory of email accounts menu.

Deleting an Email Account or Changing Settings of an Existing Email Account in Keymail

1. From the directory of email accounts menu, press L to look up an account.
2. Press Space when prompted for an account to look up and the account name of your first email account will be displayed. To cycle through email account names, press Space with dots 5-6 or Space with dots 2-3 to navigate forward or back through the list.
3. To delete an account press Backspace with dots 2-3-5-6 when you are on the name of the account you want to delete, then Y when prompted to confirm.
4. If you want to change the settings of an account rather than deleting it, press Space when you have navigated to the account you want to change and you will be in the account name field. Use Space and Backspace to move forward and back through the fields and review the current entries. To edit a field, press Backspace with C, then enter the text to replace the current text in that field and press Enter. Once you have made all changes press Space with E to exit, then Y when prompted to confirm changes.

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Installing Oxford Concise Dictionary and Thesaurus on the BrailleNote Apex

To install the Oxford Concise Dictionary and Thesaurus software on your BrailleNote Apex BT or QT Please follow the steps below.

Oxford Dictionary Software- Installation procedure using removable memory:

If you have a license for the Oxford Dictionary, but you cannot access the Dictionary, the software may have been deleted as the result of a particular reset that was done. To install the Oxford Dictionary software, you will need to acquire the software installation package file. The software installation file has an .hwp extension. You will also need a memory media such as an SD card or a USB thumb drive (it will be referred to as the Installation SD card later in the text) to perform the installation.

To prepare the installation SD card, follow the instructions below:

  1. Insert the SD card in the computer's SD card reader. You may also use an external SD card reader connected to the computer's USB port.
  2. Download the installation file to the PC by accessing the link below, then navigating to the links: Software> Optional Applications> Oxford Concise Dictionary and Thesaurus US.

www.humanware.com/braillenote_support

3.Make sure to save this file in a location on your PC that you can access and will be able to locate.

4.Copy this file into the root directory of your SD card.  It does not matter if there are other files and folders present.

Once the installation SD card is ready, please follow this procedure:

  1. Make sure the BrailleNote Apex is powered on.
  2. Verify that there is no SD card in the BrailleNote's SD card slot and that the USB drives are not being used.
  3. Insert the installation SD card. The BrailleNote Apex will confirm that an SD card was inserted. Perform a soft reset by pressing and releasing the reset button, and press Y when prompted to install the Oxford Dictionary and Thesaurus after the Apex starts, and the application will be installed.

You should now be able to use your Oxford Dictionary and Thesaurus.

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Setting up visual display using a USB connection with Keyview or using wireless visual display with VNC Viewer on the BrailleNote Apex

Depending on which version of Windows you are running, you can either use KeyView to connect your PC as a visual display, or VNC Viewer with the wireless visual display option on the BrailleNote. KeyView is not compatible with Windows 8 and above, but if you are running Windows 7 or earlier, you can use KeyView. If you are running Windows 8 and above, you will need to use VNC Viewer.

Using BrailleNote Apex Client USB Connection with KeyView:

  1. Download The Apex as a visual display PC driver from the link below and install the USB Driver.

www.humanware.com/braillenote_support

  1. On the same page as above, access the Software link and download and install KeyView for PC.
  2. Activate the visual display option on the BrailleNote by pressing Space with O, then V, and select the USB port by pressing U, then press Enter.
  3. Connect the BrailleNote to the PC using the client USB cable that plugs into the right side of the unit.
  4. The PC drivers will complete installation and will create a virtual COM port number for the Apex. Open KeyView and select the virtual COM port for the Apex.

Using BrailleNote Apex Wireless Visual Display with VNC Viewer:

Please note: Both the BrailleNote and the PC must be connected to the same network to use the Wireless visual display option.

  1. Download VNC Viewer on your PC. You can Google VNC Viewer for a link to the free download.
  2. Activate the visual display option on the BrailleNote by pressing Space with O, then V, and select Wireless visual display by pressing W, then press Enter.
  3. In VNC Viewer, select the New Server button and enter the IP Address displayed on the BrailleNote into the Host Server Name field. you will be prompted on the BrailleNote if you want to set a password to secure the connection. If you do not want to set a password, press N. If you want to set a password, press Y and you will be prompted for the password. Enter the password and press Enter.

Note: The IP address on the BrailleNote may change from time to time, making it necessary to edit the server name in VNC Viewer. You can ask your network Administrator to set up a Static IP Address or DHCP Reservation for the BrailleNote which would make the IP address of the BrailleNote remain the same when connected to that network. The Network Administrator will need the MAC address of the BrailleNote to configure this. To obtain the MAC address, press Space with I from the main menu, then continue pressing Space to access the MAC addresses. If you are using a wireless connection on the BrailleNote, you will need the CSR Unified Wireless MAC Address, and if you are using an Ethernet connection, you will need the LAN 92xx MAC Address.

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Exporting Keyword files to a USB thumb drive or SD card in Microsoft Word format on the BrailleNote Apex

Click here to watch a video explaining the steps below to export a Keyword file to a USB thumb drive or SD card in Microsoft Word format on the BrailleNote Apex

To export a file created in Keyword on the BrailleNote Apex as a Microsoft word document to a USB thumb drive or SD card so that it can be opened and read in Microsoft Word on a computer, do the following:
1. From the main menu press F for file manager.
2. Press T for translation
3. Press E for export document
4. Choose the source drive to get the braille file from (most likely the BrailleNote's internal flash disk).
5. Choose the Source folder where the braille file is located (for example general folder)
6. Choose the Braille file you want to export.
7. When prompted, "export to which device?" press enter for file
8. You will then be prompted, "export as which file type?" press space with dots 3-4 until you hear "Microsoft word file" and press enter.
9. When prompted, "Destination drive?" press space until you hear hard disk or SD card if you have your thumb drive or SD card already inserted in the Apex, and press enter.
10. You can press enter on the none folder to put the file in the root of the drive.
11. Name the new file and press enter. The message "one file exported" should be displayed.
12. When you insert the thumb drive or SD card into the pc, you will see the document with a ‘.doc' extension, and you should be able to open the document in Microsoft Word.

 

General troubleshooting tips for the BrailleNote Apex

If you are having any issues with your BrailleNote Apex, please try a few general troubleshooting steps below that have been known to resolve most common issues.

First, try performing a soft reset . This can resolve many abnormal issues with your BrailleNote Apex that may simply be caused by general use.

To perform a soft reset, simply press and release the RESET button, which is the indented circular button located just behind the rocker switch on the left side of the machine, used to turn the BrailleNote on and off. You should hear a tone, and the unit should reset. The words "starting keysoft" will show on the Braille display, and once the Apex has reset, you will be returned to the main menu. No data or settings should be lost or changed by doing this reset.

Note: You may need to use a pointed instrument to gently press the reset button if the reset does not engage when pressing the button with your finger.

If the BrailleNote Apex does not respond, try switching it off, then back on again. If this does not resolve the issue, press and hold the RESET button until you here a tone, then release the RESET button.

If you are still experiencing problems after trying the recommended troubleshooting steps as above, please contact HumanWare Technical Support for assistance.

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